I’ve been jotting down notes, on everything, for as long as I can remember. A supervisor who couldn't return a text. A TV interviewer who handled a difficult subject better than most managers handle a difficult employee. An article making a point it doesn't realize it's making. Twenty years of pattern recognition means the filter is always running.
This is where I stop taking notes and start saying something.
What The Eye Roll Told Me
The reaction was exactly what you'd expect. Polite eye rolls. Knowing nods. The very specific energy of people thinking you brought us in here for this? We kept pushing anyway.
The Silent Brand Killer
The sales experience was excellent. The service experience was a masterclass in how brands quietly lose clients who never tell you why they're leaving.
This is the kind of thing I think about. If it resonates, there's more where it came from — or let’s talk.